We offer clear support, simple policies, and a partnership you can trust
At Aircraft Component Design (ACD), we’re committed to building long-term relationships with our customers by providing transparent policies and responsive support. From order to delivery — and beyond — our goal is to ensure you have the clarity and confidence you need.
Customer Guidelines & Expectations
Warranty & Returns
ACD stands behind the quality of our FAA-approved components. If a part is found to be defective due to workmanship or material under normal use, we will evaluate the issue and, if applicable, repair or replace the item in accordance with our warranty terms.
Return Authorization
All returns require prior written authorization from ACD. Unauthorized returns may not be accepted or credited.
Warranty Terms
Please refer to our full Warranty & Returns Policy for eligibility and submission details.
Terms & Conditions
By placing an order with ACD, customers agree to our full set of terms and conditions, which cover:
- Acceptance of orders and quotations
- Delivery and lead times
- Liability limitations
- Use and restrictions of parts
- Governing law and jurisdiction
We encourage all customers to review our full Terms and Conditions prior to placing an order.
Payment Policy
All invoices are subject to the terms agreed upon at the time of sale. Unless otherwise stated, payment is due in accordance with the net terms on the invoice.
- We accept major forms of payment
- Late payments may be subject to charges
- ACD reserves the right to withhold shipments for accounts past due
For full details, please refer to our Payment Policy.
Our team is here to support you.
For questions about orders, invoices, returns, or product support, please contact us and we’ll respond promptly.
“Always great to work with and delivers parts on-time at a great value. Aircraft Component Design is one of our best suppliers.”
– Mark Jensen, AeroTech Maintenance Group